1. Our Policy Overview
At Caffeine Therapy, we take pride in delivering high-quality digital products including ebooks, guides, templates, and other downloadable content (collectively, "Digital Products"). Due to the nature of digital goods, all sales are final once a product is purchased and accessed.
⚠️ Important: No Refunds on Digital Products
We do not offer refunds or exchanges for Digital Products after purchase, except as required by applicable consumer protection laws. This policy protects our intellectual property while ensuring you make an informed decision before purchasing.
2. Your Responsibility Before Purchase
To ensure satisfaction with your purchase, we ask that you:
- Read the Product Description Carefully: Review the product "blurb" detailing content, scope, intended audience, and format
- Check Available Previews: Examine sample pages or preview content where provided
- Verify Technical Compatibility: Ensure your device meets any specified requirements
- Ask Questions First: Contact us with any pre-purchase questions at [Customer Service Email]
By completing your purchase, you acknowledge that you have read and understood the product description and agree that the Digital Product is "as described."
3. Why We Cannot Offer Refunds
Digital Products cannot be "returned" in the traditional sense because:
- They can be duplicated and retained even after a refund
- They are not physically damaged or degraded by use
- Access is provided immediately upon purchase completion
- They represent intellectual property that cannot be "un-downloaded"
Non-refundable situations include: changing your mind, not reading the product, finding it elsewhere, or simply no longer wanting it. Claims of "not what I expected" are not valid grounds for refund if the product matches its published description.
4. Goodwill Discount Offer
We value our customers and want to maintain positive relationships. If you're dissatisfied with your purchase, we offer this goodwill gesture:
50% Discount on Your Next Purchase
Contact us within [e.g., 30 days] of your original purchase date, and we'll provide a one-time use discount code for 50% off your next purchase from our store.
To request this discount:
- Email [Customer Service Email] with your order number
- State that you're requesting the 50% goodwill discount
- (Optional) Provide constructive feedback to help us improve
Acceptance of this discount code constitutes your agreement that the original sale is final and you waive any further claims for a refund on that purchase.
5. Limited Exceptions
In compliance with consumer protection laws, exceptions to our no-refund policy may apply in these rare circumstances:
- Significant Misrepresentation: The product is fundamentally different from its description in a major, material way
- Technical Failure: The product is defective, inaccessible, or corrupted due to our fault, and we cannot provide a working replacement
- Duplicate Purchase: You were accidentally charged twice for the same product in the same transaction due to a website error
To request an exception, contact us within [e.g., 7 days] of purchase with order details and a clear explanation of the issue. We will review each case individually at our discretion.
6. Your Legal Rights
This policy does not limit or exclude your statutory consumer rights under applicable law, including rights concerning faulty or misdescribed goods. If you reside in a jurisdiction with mandatory "cooling-off" periods for digital products (which is rare), your rights under local law will be respected upon verifiable proof of eligibility.
It is your responsibility to be aware of consumer protection laws in your country/state of residence.
7. Contact Information
For questions about this policy, to request a goodwill discount, or to report an issue under the exceptions:
Company
Caffeine Therapy
info@caffeinetherapy.co.za
Website
www.caffeinetherapy.co.za
By purchasing any Digital Product from Caffeine Therapy, you acknowledge that you have read, understood, and agreed to be bound by this Refund Policy.